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How it works

From your door and back again

The whole point of the service is that you should not have to think about it. Here is what happens between handing over your laundry and getting it back.

  1. 01

    Book a pickup

    Tell us what needs cleaning and when it suits you. Takes about a minute.

    • Choose the service and share your address
    • Pick a date and time window that works for you
    • Add any instructions for specific garments
  2. 02

    We collect

    Your garments are collected, counted and logged against your booking.

    • Items counted and recorded at collection
    • Anything needing special attention is flagged
    • You get a record of what was collected
  3. 03

    Professional care

    Each item is sorted and treated according to its fabric and finish.

    • Sorted by fabric, colour and treatment required
    • Cleaned using the right process for each item
    • Pressed and finished before packing
  4. 04

    Back to you, ready to wear

    Clean, finished garments returned properly packed — nothing left to do.

    • Checked against the collection record
    • Packed to stay clean in transit
    • Returned to you on the agreed schedule

How long will it take?

Turnaround runs from the day your garments are collected. Delicate, heavily soiled or specialist items may take longer, and we will tell you upfront if that applies to anything in your order.

Book a Pickup
A steam iron resting on a pressed garmentStep three, up closePressing is where a clean garment becomes a finished one.
Booking

Booking and collection

The practical questions people ask before their first order.

See all FAQs

Use the Book a Pickup form on this site. Fill in your details, the service you need and a preferred pickup date and time, and we will get in touch to confirm. You can also send an enquiry from the Contact page.

Pickup and return are part of how the service is designed to work. Availability depends on your location, so we confirm collection and return arrangements with you when your booking is accepted.

It depends on the service and the garment — pressing is quicker than dry cleaning, and specialist items take longer than everyday wear. We confirm a schedule with you when we accept the booking rather than quoting a time we cannot hold to.

Ready to get your laundry off your list?

Book a pickup in about a minute. We will confirm the details with you before we collect anything.

Book a Pickup